MATOD Membership Registration FAQ

Q1: How can I renew my MATOD membership online?

To renew your membership, please follow these steps:

1. Log into your account which was created for you when the system was initiated.
2. Go to the “Subscription” tab on your account page.
3. Look for the current renewal option.
4. Click the “Sign Up” button for the upcoming term.
5. Enter your payment details and submit the payment form.

Please note that the system will NOT auto-renew your membership unless a payment is initiated or manually recorded.

Q2: What happens if I choose not to renew my membership online? What are my other options?

If members decide not to renew their memberships online, their status transitions to “inactive” subscribers at the end of the subscription term. However, there’s an alternative to online renewal. You can renew your membership manually by using the form available on our Join page. Submitting this form will initiate your registration process for the upcoming term.

Q3: How can I retrieve my lost or forgotten login credentials?

1. Visit the password reset page
2. Provide either the email account associated with the member account OR the username on file.

For members with multiple member accounts linked to a single email address, the username for each account is required to retrieve the correct login credentials. For any other login issues, please contact MATOD web support.

Q4: How can I manage my membership details?

MATOD’s membership system allows members to manage their membership subscription and edit membership details by logging into their account. You can edit your personal details, manage your subscription, and renew your membership from within your account.

Q5: Is my online payment secure?

Absolutely! We take the security of your personal information very seriously. All payments are processed using Stripe, a highly secure and reliable online payment processor. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the highest level of certification available in the payments industry. This ensures that your payment details remain confidential and secure. Additionally, Stripe uses best-in-class security tools and practices to maintain a high level of security, including encryption techniques and operational procedures intended to protect data. We strive to ensure your peace of mind when you transact with us.

Q6: I have multiple memberships associated with a single email address. How does this work and how can I retrieve the correct username for each?

Multiple memberships linked to a single email address are a unique feature of our WordPress-based system. These are special cases, and the process affects only login, renewal, and other user/member actions that require login.

If you need to retrieve a specific username for any of your memberships, you can use the search function on our Member Directory page. This can help you quickly locate and identify your account username. For each membership, there is a unique username denoted by a red label usually ending in a two-digit number.

Q7: Who should I contact if I face any technical issue while managing my account?

For any technical issues related to managing your account, renewing your membership, or retrieving your login credentials, please contact MATOD web support. They will assist you with these technical queries. For all other non-technical inquiries, please use the contact form or get in touch with your MATOD representative.